Subscription and Refund Terms

These Subscription and Refund Terms form part of the Lingvoo Terms of Use (lingvoo.com/terms). They explain how Lingvoo plans, intro offers and minute packs are billed, renewed, cancelled and refunded. Lingvoo is operated by POFKARIO HOLDINGS LIMITED, Cyprus, registration no. HE 467843 ("we", "us").

1. Plans and translation minutes

1.1. A Lingvoo plan gives your account a number of translation minutes for each billing period (monthly, every 3 months or annual, as shown at checkout).

1.2. How minutes are counted. The language being spoken is not counted, so a call uses one translation minute fewer per minute of the call than the number of languages selected: 2 languages = 1 translation minute per minute, 3 languages = 2. In a presentation with a fixed speaker language, every selected language except the speaker's is counted. The same rule applies to intro minutes, plan minutes and minute packs.

1.3. Minutes left on the account, whether included in a plan or bought as packs, stay on the account and can be used while a subscription is active. They are not paid out in cash when a subscription ends.

2. Intro offers

2.1. An intro offer lets you use Lingvoo for a limited period with a limited number of translation minutes, for a fee charged at checkout (or, where checkout shows it, at no charge), followed by the plan shown at checkout. Available intro offers can change and may differ between customers.

2.2. The intro fee, the length of the intro period, the minutes it includes, and the price and billing period of the plan that follows are all shown at checkout before you pay. The terms shown at checkout apply to your purchase.

2.3. There is one intro offer per account. If the account has already had one, a later subscription starts without an intro and is charged in full at checkout.

3. Prices, currency and taxes

3.1. Prices are shown at checkout in US dollars or, where available, in your local currency. The amount and currency shown at checkout are the amount and currency charged, and later renewals of the same subscription are charged in the same currency.

3.2. Applicable taxes, such as VAT, are shown at checkout before you pay.

3.3. Payments are processed by Stripe. Charges appear on your statement as "LINGVOO".

4. Automatic renewal

Your subscription renews automatically. When an intro period ends, the subscription continues into the plan shown at checkout and you are charged that plan's price for its billing period. After that, the subscription renews at the end of each billing period at the then-current price for your plan, until you cancel. We will tell you in advance by email of any change to the price of your plan, and the new price applies only from the next billing period after that notice.

If a renewal payment fails, no new minutes are added until a payment succeeds; minutes already on the account remain. You can update your card in the billing portal in your account settings.

5. Cancellation

5.1. You can cancel at any time in your account settings (billing portal) or by emailing support@lingvoo.com from the email address on your account.

5.2. To avoid the next charge, cancel before the current intro period or billing period ends. Cancellation takes effect at the end of that period; you keep access and your minutes until then, and you will not be charged again.

6. Minute packs

6.1. If you need more minutes than your plan includes, you can buy one-off minute packs at the price shown in the app before you buy. Minute packs are available while you have an active paid subscription, and not during an intro period.

7. Refunds

Refunds are available in the cases set out in this section and wherever the law requires them. Outside these cases, payments for periods or packs already started are not refunded, and cancelling stops future charges rather than refunding past ones.

7.1. 7-day Intro Money-Back Guarantee

If you bought an intro offer and Lingvoo is not right for you, you can get the intro fee back within 7 calendar days of the purchase, for any reason. Write to support@lingvoo.com from the email address on your account. Our support team issues the refund on request.

The guarantee applies once per account and covers the intro fee. A plan payment charged after the intro period ends is covered by section 7.2 instead.

7.2. First subscription payment

If you are not satisfied, you can request a full refund of your first plan payment within 7 calendar days of that payment, provided you have used no more than 10 translation minutes since that payment (minutes included in an intro offer do not count toward this limit). Where the app shows a refund button, it does this in one press; otherwise contact support@lingvoo.com.

7.3. Annual plans

An annual plan is paid for the year upfront, and its minutes are added month by month: one month's minutes on the day of payment, then the same amount on the same day of each following month, twelve times in all.

We email you at least 30 days before an annual plan renews, with the renewal date and amount. If an annual renewal is charged and you did not want it, write to support@lingvoo.com within 14 days of the charge and we refund it in full, provided you have used no more than 10 translation minutes since the renewal. After that, on request, we refund the months of the current year that have not started.

7.4. Service problems and billing errors

We will refund a payment, in full or in part, if:

• a confirmed technical problem on our side prevented you from using the minutes you paid for;
• you were charged twice for the same purchase; or
• you were charged after a cancellation that had already taken effect.

We may also refund a payment in other exceptional cases at our discretion.

7.5. Right of withdrawal (EU and UK consumers)

If you are a consumer in the EU or the UK, you have a statutory right to withdraw from a purchase of digital services within 14 days. At checkout you expressly request that the service starts immediately and acknowledge that you lose the right of withdrawal once the service has been fully provided. If you withdraw within 14 days after the service has started, the refund is reduced in proportion to the service already provided (for example, the minutes already used). This does not limit the 7-day Intro Money-Back Guarantee in section 7.1 or the refunds in sections 7.2 and 7.3. To withdraw, email support@lingvoo.com with a clear statement of your decision; you may use the model form below, but it is not required.

Model withdrawal form: To POFKARIO HOLDINGS LIMITED, Promachon Eleftherias 1, 1st floor, Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus, support@lingvoo.com — I hereby give notice that I withdraw from my contract for the following service: [plan], ordered on [date], account email [email], name [name], date [date].

8. How refunds work

8.1. To request a refund, email support@lingvoo.com from the email address on your account and, if you can, include the date of the charge. We reply within 5 business days.

8.2. Refunds are made to the original payment method through Stripe. Depending on your bank, it can take 5–10 business days for the refund to appear.

8.3. A refund under the Intro Money-Back Guarantee removes the intro minutes you have left. If the plan that follows the intro has not been charged yet, the subscription is cancelled. If the plan has already been charged, the plan and its minutes continue unless you also ask us to cancel.

8.4. Any other refund removes the minutes that the refunded payment added to your account, and ends the subscription immediately unless we agree otherwise with you.

9. Questions and disputes

If something about a charge looks wrong, please write to support@lingvoo.com first; we can usually resolve billing questions faster than a card dispute.

Contact

POFKARIO HOLDINGS LIMITED, Promachon Eleftherias 1, 1st floor, Office 18/19, Agios Athanasios, 4103, Limassol, Cyprus · Reg. no. HE 467843 · support@lingvoo.com