Cancelling your subscription

You can cancel Lingvoo on your own, whenever you like, with no need to contact anyone. If you cancel during a paid intro, the plan after it is never charged. Cancelling doesn’t refund the intro, but you can ask support for a refund within 7 days of buying.

Steps to cancel

1. Log in at app.lingvoo.com.
2. Go to Account Settings.
3. Choose Manage billing: our payment provider’s secure billing portal opens in a new tab.
4. Find your active subscription, cancel it, and confirm when prompted.

After you cancel

• There are no further charges.
• You keep access until the end of the billing period you’ve already paid for, and sessions work until then. Minutes still on your account aren’t removed when the subscription ends, but sessions need an active subscription, so after that date you can use them again once you start a new plan.
• Cancelling ends your subscription, not your account. You can start a new subscription later from the pricing page in the app; it has no intro and is paid in full at checkout.

Cancelling during the intro

The steps don’t change, but the time is short, since the intro lasts just a few days. Cancel before it ends and the plan is never charged; you get the intro refunded only if you ask support within 7 days of buying. The cancellation applies at the end of the intro, and you can use the intro minutes until then. The free demo and the paid intro explains what happens on that day if you don’t cancel. Free trials that began before intros existed are cancelled in the same way, and there is no charge if you cancel before the trial ends.

If a renewal payment doesn’t go through

New minutes aren’t added until a payment succeeds; the minutes you already have stay on the account and still work for sessions while they last, as long as the subscription hasn’t been cancelled. To update your card, open the billing portal: Account Settings › Manage billing.

Refunds

Charged and don’t think you should have been? Our Refund Policy explains when and how you can ask for a refund. The intro can be refunded within 7 days of buying, once per account; other payments are refunded in the situations the policy sets out. Refunding the intro removes any intro minutes you have left: if the plan hasn’t been charged yet, the subscription is cancelled; if it has, the plan carries on unless you ask us to cancel it as well. Any other refund removes the minutes that payment added and ends the subscription right away. Please write to support@lingvoo.com from the email address on your account so we can find your subscription quickly.